Timely is the leading provider of automatic time tracking software, as recognized by G2.com. We're revolutionizing time tracking for companies using cutting-edge AI technology. Our innovative tool automates the creation of time sheets by correlating computer activity with projects and tasks, allowing for a seamless and efficient time-tracking experience. At Timely, we prioritize user privacy - all activity information is kept strictly confidential and is never shared with anyone but the user. Timely is backed by some of the leading venture capital funds in Europe, including Concentric, Snö, 500 Startups, Melesio, Sanden, and Investinor. Our success has been featured in major global publications such as Techcrunch and BBC.
This role is perfect for someone with experience in operations roles, who understands how time tracking impacts business outcomes, and who is passionate about creating engaging customer education strategies that drive product adoption and retention. Our automatic time tracking is not just about tracking hours—it’s about improving operations, and enhancing workflows in consultancies, agencies, and SaaS companies across the globe. We’re looking for a strategic and creative leader to shape our customer education efforts, advocate for Timely’s value, and build strong customer communities in target markets.
1. Develop and Execute Education Strategies
- Create Learning Programs: You’ll design and lead education programs that align with customer needs. By understanding the challenges faced by consultancies, agencies, and SaaS businesses, you’ll help them see how Timely time tracking data can drive smarter business decisions.
- Demonstrate Product Value: Your focus will be on solving key issues like adoption, utilization, and efficiency, offering tailored resources like adoption guides, end-user onboarding packs, and educational webinars to meet these goals. Your work will also demonstrate how Timely’s integrations with tools like Microsoft Teams, Jira, Asana, Monday, and ClickUp fit seamlessly into existing workflows.
- Ensure Engagement: Make learning both effective and engaging by incorporating creativity, fun, and a user-first approach.
2. Leverage Data for Tailored Education
- Personalize Learning Tracks: Analyze user behavior and segment customers to deliver highly relevant educational content, ensuring users receive the right resources at the right time.
- Monitor Adoption Trends: Use data to spot where users struggle with adoption and craft resources to solve those issues quickly.
- Strategic Content Delivery: Plan and send personalized, scalable content to boost product utilization and mastery at all stages of the user journey.
3. Build a Customer Community and Advocate for Success
- Create a Knowledge Hub: Collaborate with Support, Customer Success and Marketing teams to build a content-rich hub where users find answers, share experiences, and learn best practices.
- Tell Success Stories: Identify customer success stories that show Timely’s business impact, sharing them as inspiration for other users.
- Encourage Advocacy: Identify power users and elevate them as product evangelists who contribute to the community and share their success stories.
4. Be a Brand Ambassador
- Host Educational Events: Lead webinars, Q&A sessions, and podcasts to engage with users and provide insights on maximizing Timely’s value.
- Drive Engagement: Proactively reach out to customers, ensuring they have the support they need while promoting user-generated content to showcase how teams are using Timely.
- Lead Customer Advisory Board: Manage relationships with key users to ensure their feedback shapes future product development, fostering ongoing customer loyalty.
5. Collaborate Across Teams
- Work with Product and Marketing: Align your educational efforts with product releases, marketing campaigns, and new feature rollouts to ensure customers are always in the loop and informed.
- Support Customer Success: Partner with the Customer Success team to identify customer pain points and design learning materials that reduce friction in the user experience.
Key competencies:
- Industry Expertise & Customer-Centric Mindset: Proven experience in operations within consultancies, agencies, or SaaS businesses, with deep knowledge of customer challenges in key markets like the US, UK, and Europe. Ability to empathize with customers and create solutions that address their needs.
- Exceptional Communication (Written & Verbal): Skilled at conveying complex ideas clearly, building strong relationships, and tailoring content to diverse audiences.
- Educational Content Creation & Community Building: Proven ability to create engaging, instructional content, and foster an active, engaged community that supports users throughout their journey.
- Project Management & Collaboration: Strong organizational skills to manage multiple projects efficiently, working cross-functionally with teams to ensure educational programs are aligned with business priorities.
- Creative Problem Solving & Data-Driven Approach: Adept at thinking outside the box and leveraging data to optimize educational programs and engagement strategies.
- Technology Fluency & Adaptability: Understanding of time-tracking solutions and how they optimize business operations. Comfortable adapting to new tools, technology, and evolving customer needs.
What We Offer
- Opportunity to work on innovative solutions for a market-leading product
- Competitive salary and benefits package, including stock options
- Flexible work environment with remote working options
- Continuous learning and professional development opportunities
- Collaborative and dynamic team culture
- At Timely, we're committed to building a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of background.
If you’re excited about this opportunity and believe you’re the right fit, we’d love to hear from you! Please submit your CV along with examples of content you’ve created (e.g., blog posts, how-to guides, onboarding materials) that showcase your ability to simplify complex ideas.